Frequently Asked Questions

This Agreement was last modified on 18th february 2016

Shipping Information

Can I shop online and get the products?

Skysong Fireworks only offer very limited to sell online for retail. You may not able to shop online for any products without price or Add to Cart botton.

How Long Will it Take To Get My Package?

It depends where are you from, please visit our shipping policy page.

How Do I Track My Order?

Please go to this link to input your order number to track your order.

Do I Need An Account To Place Order?

You don’t need an account for online shopping, but you may not able to track your order, or check history order. We suggest you to register an account before you shopping.

FAQ Second Version

Company Information Questions

1. Q: Where is the Skysong Fireworks?
A: Skysong Fireworks is located in the hometown of fireworks and firecrackers, Liuyang, Hunan, China.

2. Q: How long has the Skysong Fireworks been doing the fireworks business?
A: We have been doing fireworks(firecrackers) business ten years since 2005.

3. Q: Can you manufacture fireworks by yourself?
A: Yes, we can. We have factories mainly manufacturing cakes, roman candles, rockets, firecrackers and some toy fireworks. We have over 800 workers who work for Skysong Fireworks every day.

4. Q: How many cartons do you normally export per year?
A: Our products have been successfully exported to many countries, including leading markets, such as U.S.A, European Countries, South America, Indonesia, Thailand. We normally export 200+ containers per year.

Products & Services

5. Q: What is your minimum order quantity for fireworks?

    A: There is no minimum order quantity requirement for each items.  The amount order should be start from one 40 feet container fireworks. It can be mixed many items in one container.

6. Q: What kind of fireworks can the Skysong Fireworks offer?

    A: We can offer a wide range of fireworks and firecrackers: Display shells, Rockets, Cakes, Roman Candles, Assortment Pack, Firecrackers, Fountains, Sparklers and Novelties Fireworks etc. They are all guaranteed to be competitive in quality and price.

7. Q: What about the quality assurance system of the Skysong Fireworks?
A: We have a professional team to control the fireworks quality. Meanwhile, our internal QC department is in charge of checking the purchase of raw material, chemical composition to manufacturing process. For U.S.A customer particularly, the products will be tested to comply with CPSC and DOT by AFSL. Reliability and Safety are our highest priorities.

8. Q: If we want to order fireworks, What is the process to place order to your company?
A: The process at below: The customer send company information and interesting items information —  Skysong quote FOB or CIF price for customer —–  Sign Contract / Sales Confirmation —- the customer pay the deposit —- Skysong start the production —- load the container after finish production —- fax the bill of lading to you —- Customer pay the balance —- send the original Bill of Lading and some other documents to customer —— receive fireworks.

Payment & Delivery

9. Q: What kind of payment terms do you accept?
A.1: We accept the payment by T/T . If you are a reliable client, we would consider accepting document against payment plus advanced payment, or some other payment terms as negotiable.
A.2: We accept the payment by Paypal and Credit Card for the online shopping.

10. Q: what kind of shipping terms do you offer?
A:We offer CIF and FOB terms depending on your preference. For CIF term, you need to let us know the information of destination port for the shipment and delivery. For FOB term, we need the information of shipper and your confirmation of shipment. We can also help you in booking the container under the FOB terms.

Miscellaneous

10. Q: What other services Skysong can offer?
A: Skysong offer free promotion items. And we also happly to help customer for the social media to promote our products.

11. How can I contact Skysong Fireworks if I want to develop business with you?
A: Please visit the contact page http://skysongfireworks.com/contact-us

12. Q: Can I come over to visit Skysong Fireworks?
A: Seeing is believing. You are warmly welcome to visit us. We’ll send you an invitation letter in terms of your requirement. You can bring the invitation letter and other relative document to get the visa at Chinese Embassy in your country. We are sure you will have an unforgettable and worthful journey.

If this page does not answer your questions, please feel free to send email to admin@skysongfireworks.com. Thanks.

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